Refund policy

We will happily exchange faulty items if it's a manufacturer defect. No refund!

Any issues with the product must be reported within 36 hours of delivery. (Not applicable for disposables)

Open and used items are not eligible for exchanges/refunds.

In case an exchange is required, D Hatch Services will send a link for the prepaid shipping label to be returned.

In rare circumtance in which refund issued, the refund process takes 3-4 business days for credit card transcations to show back on the cardholders account.